FAQ
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
ONLINE REGISTRATION
**THE CUSTOMER NEEDS TO UPLOAD/ UPDATE THEIR SELLER’S PERMIT TO THEIR ACCOUNT
BROWSE/SHOP
**CHECK “STOCK AVAILIBILITY” SECTION BELOW
CHECK OUT CART
(SHIPPING COST IS NOT ADDED YET)
PRE AUTHORIZE
(WE PREAUTHORIZE CUSTOMERS CREDIT CARD FOR THE ORDER AMOUNT PLUS EXTIMATED SHIPPING)
***THE CUSTOMER WILL SEE THIS TEMPORARY CHARGE ON THE CREDIT CARD OF $ AMOUNT THAT IS COMPRIZED OF THE ORDER PLUS EXTIMATED SHIPPING COST
****THIS CHARGE WILL BE LATER REVERTED AND CORRECTED WITH FINAL $ AMOUNT ONCE THE ORDER IS FINALIZED WITH EXACT SHIPPING COST.
*****IT IS NOT A DOUBLE CHARGE. PLEASE ALLOW 1-2 DAYS
FULLFILMENT
(ONCE AVAILABLE FUNDS ARE VERIFIED THROUGH PRE-AUTHORIZATION PROCESS, WE WILL THEN FULFILL THE ORDER AND PREPARE PACKAGE FOR ACCURATE SHIPPING FEE)
**IF FUNDS ARE NOT VERIFIED DUE TO ANY REASON SUCH AS INSUFFICIENT FUNDS, THE ORDER WILL NOT BE PROCESSED AND WILL BE PUSHED ALL THE WAY TO THE BACK ON THE DAILY ORDER BATCH. SO, PLEASE MAKE SURE TO SECURE FUNDS BEFORE CHECKOUT TO AVOID ANY DELAY.
*** SOME ITEMS MAY SELLOUT FAST AND, IN THAT CASE, WE WILL ONLY CHARGE AND SHIP WHAT IS AVAILABLE AT THE TIME. PLEASE BE AWARE. PLEASE REFER TO “STOCK AVAILABILITY” BELOW FOR FURTHER EXPLANATION.
CAPTURE/FINALIZE
ONCE WE FULFILL THE ORDER PHYSICALLY, WE CAPTURE THE FINAL $ AMOUNT (AVAILABLE MERCHANDISE + ACCURATE SHIPPING FEE) ALSO, AT THIS TIME, CONFIRMATION EMAIL WILL BE SENT OUT TO CUSTOMER FOR THE FULFILLED ORDER.
**THE FINAL $ CHARGE AMOUNT MAY BE LOWER OR MAY EXCEED THE PREVIOUSLY EXTIMATED TEMPORARY CHARGE/ HOLD $ AMOUNT.
***PLEASE ALLOW 1-2 DAYS FOR THE INITIAL TEMPORARY CHARGE/ HOLD TO DISAPPEAR/ CORRECT ITSELF ON THE CREDIT CARD STATEMENT ONLINE.
SHIPOUT
ONCE LABEL IS PRINTED, THE SHIPMENT WILL BE SHIPPED OUT.
**NO COMBINED SHIPPING!! PLEASE BE AWARE AS WE PROCESS AND PACKAGE PER ORDER! WE DO NOT COMBINE SHIPPING FOR MULTIPLE ORDERS.
**PLEASE REFER TO “SHIPPING COST” SECTION FOR ESTIMATED DELIVERY TIME AND PACKAGING TYPES.
SAMPLES
WE DO NOT SEND OUT OR OFFER SAMPLES. EVERYTHING IS PREPACKED AND WE DO NOT BREAK THE PACKS. IF YOU ARE INTERESTED IN SAMPLES, WE HIGHLY RECOMMEND PURCHASING A MYSTERY BOX.
**THE CUSTOMER NEEDS TO UPLOAD/ UPDATE THEIR SELLER’S PERMIT TO THEIR ACCOUNT
BROWSE/SHOP
**CHECK “STOCK AVAILIBILITY” SECTION BELOW
CHECK OUT CART
(SHIPPING COST IS NOT ADDED YET)
PRE AUTHORIZE
(WE PREAUTHORIZE CUSTOMERS CREDIT CARD FOR THE ORDER AMOUNT PLUS EXTIMATED SHIPPING)
***THE CUSTOMER WILL SEE THIS TEMPORARY CHARGE ON THE CREDIT CARD OF $ AMOUNT THAT IS COMPRIZED OF THE ORDER PLUS EXTIMATED SHIPPING COST
****THIS CHARGE WILL BE LATER REVERTED AND CORRECTED WITH FINAL $ AMOUNT ONCE THE ORDER IS FINALIZED WITH EXACT SHIPPING COST.
*****IT IS NOT A DOUBLE CHARGE. PLEASE ALLOW 1-2 DAYS
FULLFILMENT
(ONCE AVAILABLE FUNDS ARE VERIFIED THROUGH PRE-AUTHORIZATION PROCESS, WE WILL THEN FULFILL THE ORDER AND PREPARE PACKAGE FOR ACCURATE SHIPPING FEE)
**IF FUNDS ARE NOT VERIFIED DUE TO ANY REASON SUCH AS INSUFFICIENT FUNDS, THE ORDER WILL NOT BE PROCESSED AND WILL BE PUSHED ALL THE WAY TO THE BACK ON THE DAILY ORDER BATCH. SO, PLEASE MAKE SURE TO SECURE FUNDS BEFORE CHECKOUT TO AVOID ANY DELAY.
*** SOME ITEMS MAY SELLOUT FAST AND, IN THAT CASE, WE WILL ONLY CHARGE AND SHIP WHAT IS AVAILABLE AT THE TIME. PLEASE BE AWARE. PLEASE REFER TO “STOCK AVAILABILITY” BELOW FOR FURTHER EXPLANATION.
CAPTURE/FINALIZE
ONCE WE FULFILL THE ORDER PHYSICALLY, WE CAPTURE THE FINAL $ AMOUNT (AVAILABLE MERCHANDISE + ACCURATE SHIPPING FEE) ALSO, AT THIS TIME, CONFIRMATION EMAIL WILL BE SENT OUT TO CUSTOMER FOR THE FULFILLED ORDER.
**THE FINAL $ CHARGE AMOUNT MAY BE LOWER OR MAY EXCEED THE PREVIOUSLY EXTIMATED TEMPORARY CHARGE/ HOLD $ AMOUNT.
***PLEASE ALLOW 1-2 DAYS FOR THE INITIAL TEMPORARY CHARGE/ HOLD TO DISAPPEAR/ CORRECT ITSELF ON THE CREDIT CARD STATEMENT ONLINE.
SHIPOUT
ONCE LABEL IS PRINTED, THE SHIPMENT WILL BE SHIPPED OUT.
**NO COMBINED SHIPPING!! PLEASE BE AWARE AS WE PROCESS AND PACKAGE PER ORDER! WE DO NOT COMBINE SHIPPING FOR MULTIPLE ORDERS.
**PLEASE REFER TO “SHIPPING COST” SECTION FOR ESTIMATED DELIVERY TIME AND PACKAGING TYPES.
SAMPLES
WE DO NOT SEND OUT OR OFFER SAMPLES. EVERYTHING IS PREPACKED AND WE DO NOT BREAK THE PACKS. IF YOU ARE INTERESTED IN SAMPLES, WE HIGHLY RECOMMEND PURCHASING A MYSTERY BOX.
FOR THE MOST PART, EVERYTHING ON OUR WEBSITE IS AVAILABLE FOR IMMEDIATE PURCHASE EXCEPT FOR THE ITEMS IN PREORDER SECTION. HOWEVER, SOME ITEMS MAY SELL OUT FAST EVEN AFTER THE CHECK OUT DUE TO HIGH DEMAND. IN THAT CASE, CUSTOMER WILL NOT BE CHARGED. THE ORDER WILL BE SHIPPED INCOMPLETE AND WE WILL NOTIFY THE CUSTOMER ONCE ITEM RESTOCKS TO GIVE OPTION TO PURCHASE AGAIN.
AGAIN, WE WILL TRY OUR BEST TO FULFILL AND COMPLETE ALL THE ORDER AS MUCH AS WE CAN AFTER THE ORDER IS PLACED ONLINE. HOWEVER, WE CANNOT GUARANTEE STOCK AVAILABILITY AS OUR INVENTORY IS ON 5 DIFFERENT SALES PLATFORMS, AND OUR INVENTORY DOES NOT ALWAYS REFLECT ON TIME INVENTORY.
LASTLY, PLEASE BE SURE TO ALWAYS REFER TO **NEW ARRIVAL / PRE ORDER CATEGORY for the Most updated AVAILABILITY DATE (**THE DATE MAY BE UPDATED DAILY).
AGAIN, WE WILL TRY OUR BEST TO FULFILL AND COMPLETE ALL THE ORDER AS MUCH AS WE CAN AFTER THE ORDER IS PLACED ONLINE. HOWEVER, WE CANNOT GUARANTEE STOCK AVAILABILITY AS OUR INVENTORY IS ON 5 DIFFERENT SALES PLATFORMS, AND OUR INVENTORY DOES NOT ALWAYS REFLECT ON TIME INVENTORY.
LASTLY, PLEASE BE SURE TO ALWAYS REFER TO **NEW ARRIVAL / PRE ORDER CATEGORY for the Most updated AVAILABILITY DATE (**THE DATE MAY BE UPDATED DAILY).
| BOX SIZE (in Inches) | EX) IDEAL ITEM CONTENTS: | WEIGHT (LBS) | TO CA 4-5 DAYS | TO TX 4-5 BUSINESS DAYS | TO GA 4-5 BUSINESS DAYS | TO NY AND FL 4-5 BUSINESS DAYS | TO CANADA, PUERTO RICO, AND VIRGIN ISLANDS 7-15 BUSINESS DAYS USPS | INTRNTNL (EX. UK and AUSTRAILIA)4-10 BUSINESS DAYS DHL |
|---|---|---|---|---|---|---|---|---|
| UPS PAK polybag 13x11x0 | (1 pack of small crop top or bodysuit) | 1-3 LBS |
IT USUALLY TAKES 1-2 BUSINESS DAYS FOR AN ORDER TO SHIPOUT. (EX: IF THE ORDER IS PLACED DURING THE WEEKEND, IT WILL BE PROCESSED ON FOLLOWING MONDAY-TUESDAY). ONCE, SHIPPED OUT IT WILL TAKE 4-6 BUSINESS DAYS DOMESTICALLY AND ANYWHERE FROM 4-15 BUSINESS DAYS FOR INTERNATIONAL SHIPPING.
**UK AND AUSTRAILIA MAY TAKE 4-10 BUSINESS DAYS via DHL EXPRESS
***CANADA, PUERTO RICO AND VIRGIN ISLANDS MAY TAKE 1-2 WEEKS via USPS. HOWEVER, IN ALL CASES, THERE MAY BE POSSIBLE DELAY DUE TO CURRENT COVID SITUATION.
“EXPEDITED AIR SHIPMENTS” (Ex. Next day
air, 2nd day Air, 3rdday select): Often, Customers request EXPEDITED AIR shipments to meet their photoshoot schedule. HOWEVER, WE HIGHLY RECOMMEND NOT TO USE THIS SERVICE AS THEY ARE NOT GUARANTEED TO ARRIVE ON TIME DUE TO COVID DELAYED AIRLINE SCHEDULE. MOREOVER, THEY ARE EXTREMELY EXPENSIVE. WE SIMPLY BELIVE THE COST IS NOT REASONABLE AND WE WILL NOT BE RESPONSIBLE FOR LATE DELIVERY AS IT IS OUTSIDE OF OUR CONTROL. **PLEASE REFER TO
UPS POST COVID-19 “SUSPENSION OF SERVICE GUARANTEE” https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
WE PRE-AUTHORIZE THE CREDIT CARD ONLY TO HOLD NECESSARY FUNDS TO PROCESS THE ORDER. PRE-AUTHORIZE CHARGE IS A ROUGH EXTIMATE OF THE TOTAL AMOUNT AS SHIPPING COST MAY VARY. WE FINALIZE THE CHARGE ONCE ITEMS IN CART ARE PACKED WITH THE EXACT SHIPPING COST IS CALCULATED. ONCE FINALIZE CHARGE IS CHARGED, THE INITIAL PRE-AUTHOZIATION WILL BE CANCELED. IT MAY SEEM LIKE A DOUBLE CHARGE BUT THE PRE-AUTHORIZATION WILL BE CANCELED EVENTUALLY. PLEASE ALLOW 1-2 BUSINESS DAYS FOR THE CANCELLATION OF THE PRE-AUTHORIZATION.
ALL SALES ARE FINAL AND THERE IS NO EXCHANGE OR RETURN.
PLEASE BE SURE TO CHECK YOUR SHIPPING ADDRESS INFO. THOROUGHLY WHEN PLACING YOUR ORDER INCLUDING NAME, ATTN: , APT # / SUITE #, ZIP CODE AND ALL THE DETAIL POSSIBLE!!
***PLEASE DO NOT PUT APT# AND SUITE # ON THE “MEMO.”
****IF IT IS MISSING APT# OR SUITE# ON THE SHIPPING ADDRESS SECTION DURING ORDER PROCESS, THE PACKAGE MAY BE LOST AND **WE WILL NOT BE RESPONSIBLE FOR ANY DELAYED OR LOST PACKAGES DUE TO INCORRECT/ INCOMPLETE ADDRESS INPUT ON CUSTOMERS’ END.
*****WE STRONGLY ENCOURAGE CUSTOMERS TO TRACK THEIR PACKAGES TO PREVENT MISPLACEMENT/ THEFT OF PACKAGES AND TIMELY DEIVERY FROM OUR COURIERS.
COULD THE CUSTOMERS UTILIZE THE PHOTOS FROM OUR WEBSITE?
- ABSOLUTELY ! WE ARE HERE TO SUPPORT! CUSTOMERS MAY USE/EDIT THE PHOTOS FROM OUR WEBSITE TO PROMOTE SALES OF OUR ITEMS FOR THEIR ONLINE/OFFLINE STORE.
WE DO NOT OFFER DROPSHIP FOR OUR CUSTOMERS
- WE DO OFFER PRIVATE LABELS IF THE ORDER QTY IS BIGGER THAN 120PCS PER COLOR OF ONE STYLE. THE CUSTOMER MAY CHOOSE THE SIZE BREAKDOWN AND PREPACKAGING. (EX. 3-2-1 SMALL-MEDIUM-LARGE or 2-2-2 SMALL-MEDIUM-LARGE). ANY PRIVIATE LABEL WORK REQUIRES 50% DEPOSIT UPFRONT. 50% DEPOSIT IS NON-REFUNDABLE. THE CUSTOMER NEEDS TO PAY THE BALANCE UPON ARRIVAL OF THE SHIPMENT TO OUR WAREHOUSE. OTHERWISE, THE 50% DEPOSIT WILL BE FORFEITED. THE USUAL LEAD TIME IS 10-14 WEEKS. CUSTOMER MAY PROVIDE US WITH THEIR OWN MAIN LABEL OR THEY MAY USE OUR “MARONIE” MAIN LABEL.
FOR FURTHER QUESTIONS REGARDING CUSTOMIZE/ PRIVATE LABEL ORDERS, PLEASE EMAIL
NO, WE CANNOT BREAK 6PC PREPACK IN ANY SITUATION.
NO, WE DO NOT SEND SAMPLES.
ONLY FOR CUSTOM PRODUCTION ORDERS ABOVE 120 PCS AND IT MAY TAKE UPTO 4-10 WEEKS FOR PRODUCTION (PLEASE REFER TO “PRIVATE LABEL/ CUSTOM ORDER SECTION”). FOR STOCK ORDERS, WE CANNOT CHANGE SIZE RATIO.
- THER IS NO CANCELLATION FOR ALL THE PREORDERS AS THEY WILL BE SHIPPED OUT WITH PRIORITY. SO PLEASE BE AWARE PRIOR TO PLACING A PREORDER.
- Declined Payment => We DO NOT hold merchandise for Declined payments on all orders. We process and ship “First Come First Serve” basis. Please DO NOT RISK losing your place expecting us to hold the merchandise until new payment is updated. We URGE our customers to have sufficient funds at all times for the order process to be seamless.
DUE TO HEAVY TRAFFIC,
WE NO LONGER OFFER COMBINED SHIPPING FOR MULTIPLE ORDERS. IT IS OUR MISSION TO SHIP OUT EVERY ORDER AS SOON AS POSSIBLE IN TIMELY MANNER. PLEASE BE AWARE WHEN PLACING MULTIPLE ORDERS.
****THANK YOU FOR TAKING YOUR TIME AND SHOPPING WITH US~!! WE ARE SUPER EXCITED TO WORK WITH YOU AS YOUR VENDOR~!! WE PROMISE TO CONTINUE DOING OUR PART TO PROVIDE BEST SELECTION OF QUALITY PRODUCTS AND SERVICE. WE ARE HERE TO SUPPORT YOUR BUSINESS TO GROW AND PROSPER IN A LONG RUN. WE GREATLY VALUE EVERY PARTNERSHIP AND RELATIONSHIP AND WE WILL PROMISE TO IMPROVE OUR SERVICE AS WE GROW ALSO =)
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